Within the next year, Aoikumo aims to onboard a total of 300 clinics to kumoDent. This end-to-end care has proven popular amongst kumoDent’s targeted clientele, and today, dental clinics make up about 10% of Aoikumo’s overall outlet subscribers, with Kevin noting that it’s still a growing number.
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Some upcoming plans to improve it include adding an over-the-app purchase function that lets patients pay for treatments on the app itself.Īnd because as they say, knowledge is power, kumoDent provides patients with post-treatment care writeups that give advice on how to care for one’s teeth after a filling or a wisdom tooth removal, for example.
The kumoSan app (left) and the MeTIME Wellness app (right) / Image Credit: kumoDent On the customer-facing front, Aoikumo has a MeTIME Wellness app for patients to book appointments through, check past transactions, and more. Then there are also the value-added services within the Aoikumo ecosystem which include the aforementioned kumoSan app. At the same time, they provide easily-accessible help and support. With kumoDent’s main users being nurses and doctors, the team ensures that whatever new features and functions released are easy to use. Creating the most high-tech, efficient system would still mean naught if the people meant to use it can’t figure it out. KumoDent is not the only dental clinic POS system in Malaysia though, as there are overseas competitors offering their services here too.īut Kevin believes he and the Aoikumo team have their USPs down-pat. Thus, the team spent the most time on tests to ensure that their architecture could hold up with the addition of kumoDent. “We had to ensure that whatever we were doing would not interrupt the existing Aoikumo clients when kumoDent was launched,” Kevin shared. This was so that their available kumoSan (for staff management) and kumoBiz (a lite version of the POS system to ease business operations) apps could also be used by kumoDent subscribers, negating the need to develop more separate ones. “Other than that, Aoikumo had way more features than what the dental clinics required, such as the package control, marketing module, tiering commissions, etc.”ĭespite these differences, the team’s goal was still to have both kumoDent and Aoikumo share the same platform. Kevin replied, “We were missing the dental and periodontal charting, and at the same time, the patient journey, which is the flow from the point the patient reaches the clinic up to billing, differed as well.” The periodontal charting on kumoDent / Image Credit: kumoDentĭid you know: Periodontal refers to anything relating to or affecting the structures surrounding and supporting the teeth.
When the MCO hit in 2020, the Aoikumo team felt it was an opportune time for them to divert some development attention towards a proper dental POS system.īut if Aoikumo’s existing POS system was able to serve beauty, medical, and wellness service providers, why did they have to go the extra mile to create a new system just for dental clinics? It all began with enquiries from players in the dental industry who’d caught wind of Aoikumo’s POS system being used by beauty and medical service providers in 2019. Within 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board. Just under a year later, he was proud to share that they’d achieved that goal. Last we spoke to Malaysian point-of-sale (POS) system provider Aoikumo, the brand was supplying its services to clients in the beauty, medical, and wellness fields.Īround that time, however, CEO Kevin Nair had already expressed his interest in serving dental clinics to Vulcan Post too.
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